Custom CRM Evolution for Telecom Retailer

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Case Study Overview

A Swedish telecom company specializing in vitamin supplement subscriptions approached us with a challenge: their Fortnox-based business operations needed more sophisticated controls and features to handle their growing subscription business efficiently.

Our collaboration began with targeted optimizations of their Fortnox workflows, implementing custom integrations to enhance their existing processes. As their business grew, so did their needs for more specialized tools to manage their unique subscription-based model.

This evolution led to the development of a comprehensive custom solution including a specialized CRM, advanced invoicing system, and an employee admin panel. Each component was designed to address specific operational challenges and streamline their sales management processes.

The relationship has grown into a long-term partnership spanning three years, with the client regularly engaging our services to identify and automate manual, time-consuming processes. Our custom tools have become integral to their business operations, enabling smarter growth and improved efficiency.

This ongoing collaboration demonstrates the value of evolving technology solutions alongside business growth, continuously identifying and eliminating operational bottlenecks through custom automation tools.

Project Highlights

Initial Need

A telecom company selling subscription-based vitamin supplements needed better control over their Fortnox-based operations to reduce errors and increase efficiency.

Evolution

From simple Fortnox optimizations to a full custom CRM, invoicing system, and employee admin panel for enhanced sales management.

Impact

Three-year ongoing partnership continuously automating manual processes and enabling smarter business growth through custom tools.

Solution Development

01

Fortnox Optimization

Initial phase focused on optimizing existing Fortnox workflows with targeted customizations to improve operational efficiency.

02

Custom CRM Development

Built comprehensive CRM system tailored to subscription management and sales process requirements.

03

Admin Panel Integration

Created specialized admin interface enabling employees to manage sales and subscriptions effectively.

04

Continuous Innovation

Ongoing development of new automation tools to address emerging business needs and eliminate manual processes.

LET'S BUILD

SOMETHING GOOD

TOGETHER

Address:Mässans Gata 10, 412 51 Göteborg
Email:info@connectivo.se
Phone:010-880 02 87
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